Return/Refund Policy for Visa Bees

At Visa Bees, our primary focus is complete customer satisfaction. If you are displeased with the services provided by Visa Bees, we are committed to addressing your concerns and will issue a refund, provided your reasons are genuine and validated after thorough investigation. We encourage clients to review the terms and conditions of each service provided by Visa Bees before purchasing, as these details outline the scope and nature of the services offered.

Cancellation and Refund Policy

If you are dissatisfied with our services, you have the option to cancel your project with Visa Bees and request a refund. Our cancellation and refund policies are as follows:

Fees Payable

The service fees of Visa Bees do NOT include additional costs associated with the migration process, such as:

• Government application fees
• Medical and police clearance fees
• Document translation fees
• Any other third-party costs

As part of our service, Visa Bees provides an estimate of these additional fees and clarifies when they will be due during the process.

Refund Conditions

1. No Refund for Embassy Rejections
   Refunds are not provided in cases where the visa is rejected by the Embassy. Decisions regarding visa approval are solely at the discretion of the Embassy’s case officer.
2. Genuine Complaints
   Clients with valid concerns regarding services provided by Visa Bees can register a complaint with us. These complaints are handled by a dedicated team focused on resolving issues efficiently and ensuring client satisfaction.
3. Non-Genuine Complaints
   Complaints arising due to client negligence, misunderstanding, or failure to comply with the process (e.g., failure to submit required documents or absence during the visa interview) will not be considered valid. Visa Bees is not responsible for visa rejections due to such reasons, and refund requests in these cases will not be entertained.
4. In case of a refund approved
   the refund will be credited to the original payment method within 90 days.

Complaint Resolution Process

At Visa Bees, we have a dedicated Compliance Team to handle refund and complaint cases. This team ensures that all genuine client concerns are addressed promptly and effectively.

However, non-genuine complaints, as described above, will not be processed. Examples of non-genuine complaints include but are not limited to:

• Failure to submit required documents on time.
• Absence at scheduled interviews leading to visa rejection.

Visa Bees strives to provide top-notch service and is committed to resolving valid concerns to maintain client satisfaction and trust.

Client Agreement

By engaging with Visa Bees, clients agree to the following:

• To approach the team at Visa Bees directly for complaint resolution and refrain from using media outlets or online platforms (e.g., consumer complaint forums, review websites) to tarnish the reputation of Visa Bees.
• To cooperate fully with the investigation process for any refund or complaint filed with Visa Bees.

Visa Bees remains dedicated to delivering transparent, ethical, and reliable services to all clients. For any queries or concerns, please contact Visa Bees, and we will ensure your concerns are addressed professionally and efficiently.

Choose Visa Bees for reliable, client-focused migration and visa services that prioritize your satisfaction at every step.